Use IVR To Improve Your Customer Service
You can enhance your service to customers, patients, business partners, vendors and employees by making your database accessible to them 24/7 using IVR and Web database interfaces custom designed by us to meet all your requirements. Our customers are realizing benefits every day by using our IVR and related Web systems for applications such as the following:
Use IVR to Contain Your Costs
Like many organizations, you are faced with rising costs associated with necessary information interchanges with people who use your products or services. Many of these interactions consist of disseminating information contained in your database, or collecting information to update your database. These tasks can be performed very efficiently by a phone-based IVR system, without increasing staff resources.
Our systems can be speech enabled, interface with ODBC legacy databases or with Oracle or SQL databases designed by our staff, support Analog and T1 interfaces, DNIS, ANI and caller ID, are scalable to over 100 lines, and interface with any modern telephone system.
Our strengths include experience with a variety of applications across industries, a qualified development and support staff, and individualized attention - all at a market competitive price.