D/V's core business is to design and develop phone based user interfaces
(IVR) as well as Web based user interfaces (IWR) to either legacy databases
or databases developed by our staff. Since 1992 we have worked with companies
of all sizes in industries such as manufacturing, transportation, retailing,
and marketing, as well as employee benefits consultants, health insurers,
health care providers and governmental agencies.
Our employees and contractors have varied backgrounds in IVR and Web software
design and programming, database development, networking, computer hardware,
and telecommunications. We use development tools that are mainstream technologically,
including Visual Basic, C++, JAVA, Access, Oracle and SQL, Crystal Reports,
and the full range of Microsoft Visual Studio development tools and BackOffice
applications for both IVR and Web development. All of our IVR systems use
either analog or digital Dialogic voice cards. We also use industry standard
workstation or server computer hardware selected for reliability and scalability.
This combination of high quality software and hardware produces applications
that remain supportable over extended periods.
The Development Process
Our development process puts you in control. The application design results
first and foremost from a thorough review of your business objectives,
processes and needs. We then combine the creativity of our software developers
with the capabilities of our advanced technology to produce a detailed
application specification for your final approval. Only then will coding
commence. After programming and testing, you will have the opportunity
to listen to the IVR application, or view the Web application, before
final installation. Development will normally be completed within four
weeks. We then install the system, train your staff to administer the
system, and provide full administrative documentation.
You can be confident of enjoying the full value of your investment over
many years due to our extended hardware warranty and our Care Free Software
Support program which is designed to keep the software both touble free
in operation and technically current. The program includes free software
upgrades and discounts for additional application development and consultation.
We also maintain a national toll-free hotline 24/7 to handle questions
All of our efforts are focused on providing a high degree of value to
our customers. We accomplish this by combining exceptional product quality,
excellent customer service and competitive pricing. The price of our IVR
products will vary with the technological components included in the application
(such as text-to-speech or fax) and the number of ports required to handle
the application's call volume. A basic 4 port system starts at about $20,000.
Pricing for interactive Web interfaces vary with application complexity
and will be quoted on an individual basis after the design specification